What is your return policy?+
We have a 100% satisfaction guaranteed policy. If you are unsatisfied with your order, please reach out to us at firstname.lastname@example.org with your order number in the subject line.
What are your shipping rates?+
We provide complimentary standard shipping for all US orders. Standard orders will ship out within 2 business days. Expedited orders must be placed before 1pm PST to ship out on the same day. We ship all orders from Los Angeles, California via USPS. Domestic standard ground shipping will take anywhere between 1-5 business days, depending on where you are located in the country. Expedited shipping will take 1-3 business days. Our our shipping times are guidelines only and specific delivery dates are not guaranteed. Unfortunately, we do not ship internationally at this time.
What is an adaptogen?+
Adaptogens are non-toxic plants that can help your body develop resilience to the harmful effects of stress. These herbs aid your body in reacting to or recovering from both short- and long-term physical or mental stress; some can also boost immunity and overall well-being. Research shows adaptogens can combat fatigue, enhance mental performance, ease depression and anxiety, and help you thrive rather than just muddle through.
Are your ingredients organic?+
Though we source organic ingredients when appropriate, the beneficial properties of many medicinal plants are most effective when cultivated under farm-raised conditions. Our products are all natural and non-GMO and because testing for chemicals and toxins are at the forefront of our business, you can feel safe when consuming our products.
Are your ingredients ethically and sustainably sourced?+
Our farmers and wildcrafters commit to conscientious cultivating and harvesting practices that allow for a sustainable future of herbal remedies. By exercising good agricultural practices and harvesting in earth-friendly environments at proper times accordingly by each plant, we strive to preserve wild and cultivated herbs for generations to come.
Are your products vegan?+
Yes. Our products, including our capsules, are 100% free of animal byproducts.
Do your products contain any common allergens?+
It is vital that we take measures to avoid rare but unwanted allergic reactions. All of our products are free of dairy, nut, soy, preservatives, artificial flavors, and added sugars. Though most of our products are free of gluten, some products have ingredients that naturally contain gluten. All ingredients are clearly listed in each formula.
Where are your ingredients sourced from?+
We partner with farmers all around the world who share our commitment to ethical growing and harvesting. Many of these farmers use farming methods that produce quality herbs and have a positive impact on the environment. Kaer is fully against the use of any endangered species in our products and do not use botanical ingredients that are deemed at-risk or imminently at-risk by CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora).
Are your ingredients and products clinically tested?+
Kaer prioritizes verification, testing and quality control. Our products are thoroughly tested for a comprehensive range of contaminants, including heavy metals, pesticides, sulfur dioxide, aflatoxins and aristolochic acid. We also put our herbs through an authentication process to ensure they are of the correct origin and species. A Certificate of Analysis (COA) is produced with each batch of herbs to verify their quality. Only batches that fulfill the ‘Golden Standard’ — a set of strict safety standards established by U.S., Singapore, the E.U. and Japan — are distributed.
How soon should I expect to feel the effects?+
Every body is different so this varies from person to person. Unlike synthetic pharmaceuticals that can be addictive and cause harm to your body, our products are made with only natural ingredients and are easy on your body. For our powder products, we recommend daily usage for 30 days to see the best results.
Can I take all your products on the same day?+
Yes! Our product line is designed to address everyday roadblocks, so the ingredients do not counteract one another.
Where are your products made?+
We pride ourselves on setting the industry standard for ethical sourcing and superior manufacturing practices. Our products are manufactured in our state-of-the-art facility in Taiwan, which is certified under the most stringent standards in the world.
How are raw herbs converted into granules?+
We begin by sourcing the finest raw materials and subjecting them to a series of inspections; only that pass the inspections are accepted for further processing. The herbs then go through a meticulous preparation and verification process before moving to the extraction phase. The extracts are carefully concentrated so as to preserve their potency and achieve the optimal herb extraction ratio. Then, we combine the concentrated herb paste with a neutral base material and evaporating moisture until a fine extract granule remains. All finished products are subjected to inspection and testing before leaving our facility.
What is the difference between raw herbs and granules?+
Raw herbs look more like what you’d expect to find in a kitchen. They are dried herbs that have undergone minimal processing and look more similar to their natural form. After proper preparation, they are rapidly absorbed by the body and take effect quickly. However, they can be more difficult to store and more time-consuming to prepare into a liquid, a process called decoction. Granules are a powder product that dissolve in liquid, making them easy to prepare and consume. As is the case with raw herbs, granules have both advantages and drawbacks. They have longer shelf-life and are easier to store and more convenient to carry around. When properly manufactured, they are safer and more consistent than raw herbs.
What type of filler do you use and why?+
Granules are made by binding concentrated liquid of decocted herbs to inactive fillers, also called excipients. Some powders in the market use a filler that contains gluten, which can trigger an adverse reaction in individuals with celiac disease. At Kaer, we use only non-GMO food starch and/or ground herbs as a filler to enhance consumer safety. Please be advised that although we not add gluten to any products, some herbs may naturally contain gluten.
Are your products Kosher and Halal certified?+
We believe all communities deserve to have access to herbal remedies. In consideration of the dietary observances of some of our customers and their patients, all of our products comply with Kosher and Halal dietary requirements.